The world is constantly changing along with the way that we work. Companies have already started using chatbots in the customer service sector and it seems the trend is set to continue, now applied to Human Resources (HR) processes. The introduction of HR chatbots has brought a host of benefits for businesses and employees alike. HR chatbots are working hard to transform the workplace and make the processes of HR more efficient.
The world of automated assistants is providing new opportunities for businesses everywhere to transform the workplace and create a more efficient environment.
Recruitment and Hiring
HR chatbots can completely reinvent the recruitment and hiring process for HR relations. Through artificial intelligence (AI) bots the process can be simplified by automatically processing candidates and answering the continuation of repetitive questions from applications throughout the application process.
Applicant information can also be obtained through the HR chatbot, making less work for employees. Chatbots are used to access up-to-date information about an applicant and their qualifications. This will also save the workload the HR staff receives and make the whole recruitment process more efficient. The manual process will become easier through automation and HR chatbots, making busy work not so busy for employees.
The HR onboarding process can be very tedious and time-consuming depending on how many applicants you have to work with at a given moment. Onboarding is the process of integrating new employees into the company or organization and is a repetitive process for each applicant.
HR chatbots transform onboarding into a self-serve process that won’t require employee intervention. By using this seemingly benign technology, business owners can save time and money in the long run. The HR chatbots enable candidates and new hires to complete their onboarding tasks, freeing up time for HR employees for more high-level functions and create a streamlined, personalized onboarding process.
New Hire and Employment Training
Employee training in the workplace has also become a more simplified process through the utilization of HR chatbots. Companies are using question-and-answer chatbots to train employees and improve the training experience from being a long drawn out process of endless powerpoints and video presentations.
Chatbots for training can be a more interactive process, ensuring new hires and employees can get the most out of their training through a hands-on AI training process. The more interactive processes have shown that employees have a better retention rate and can execute their learning goals 30-35% faster than using traditional classroom approached training methods.
Using HR chatbots to set up employee benefits is another important HR function that every employee must go through. HR chatbots make the benefits process easy and straightforward and can be set up to answer all questions employees going through the benefits process may have. With chatbots, the benefits applications are less time-consuming and less prone to errors.
Whether HR chatbots are used for all functions of human resources or just some of the repetitive tasks, they are well on their way to make a huge impact on workplaces everywhere. Innovative and interactive technology will create a more efficient process for all functions of HR, along with taking any unnecessary work off of employees.